Changing Your Password on the Server

1. Log into your account at SmarterMail by visiting http://mail.YOURDOMAIN.COM (where 'YOURDOMAIN.COM' is replaced with the portion of your email after the @ symbol.)
2. Enter your email account name (i.e. info) and password 
3. Make sure you are viewing the "Settings" area (the gear icon at the bottom of the screen should be highlighted)
4. Click on "Account Settings" under your "My Settings" directory
5. Click on the "User" tab you should see a field for Current Password, New Password and Confirm Password.
6. Fill in your current password and a new password which meets the following criteria:
   • at least 8 characters
   • at least 1 number
   • at least 1 capital letter
   • cannot match or contain your email account name (i.e. info)

* Don't forget to update your password on your computer and/or any mobile devices where you currently receive email. For additional information, please see the help links at the bottom of this article or ask your IT person/mobile provider for assistance.

Account Settings Preview:

Change Your Password in Outlook

Outlook 2003
http://office.microsoft.com/en-us/outlook-help/update-outlook-with-your-new-e-mail-account-password-HP005242220.aspx?CTT=1

Outlook 2007
http://office.microsoft.com/en-us/outlook-help/change-email-account-settings-HP010006899.aspx?CTT=1#BM2b

Outlook 2010
http://office.microsoft.com/en-us/outlook-help/change-email-account-settings-HP010354981.aspx?CTT=1#BM2a

Outlook 2013
http://office.microsoft.com/en-us/outlook-help/change-email-account-settings-HA102809384.aspx?CTT=1 

With POP3, your mail is saved in a mailbox on the remote server until you check your mail. When you check your mail, all of the mail is downloaded to your computer and is no longer maintained on the server. If you use POP3 and are traveling or check your mail from multiple locations, you will not be able to view any of your old mail because the messages only exist on the computer on which you originally received your mail. NOTE: If you have enabled Outlook to keep messages on the server, you will be able to access your messages and folders from any computer via the SmarterMail Web interface or your mobile device.

Follow these steps to create an Outlook 2007 POP3 or IMAP account:

1. In Outlook, go to Tools and Account Settings. Below the Email tab click New.
2. Choose the email service you wish to configure: POP3 or IMAP.
3. Select the manually configure server settings or additional server types check box. This will automatically enter in all of the required fields.
4. Click Next.
5. Click the Internet Email bubble.
6. Click Next.
7. Enter the following information:
   • Your Name: This is the display you want to use, such as Joe Smith.
   • Email Address: This is your full email address, such as username@example.com.
   • Incoming Server: Contact your ISP or hosting company for this setting. It will be something like mail.example.com.
   • Outgoing Mail Server: Contact your ISP or hosting company for this setting. It will be something like mail.example.com.
   • Username: This is your full email address, such as username@example.com.
   • Password: This is your email account password.
8. If your mail server requires SMTP authentication, follow these steps. If you are not sure if your mail server requires SMTP authentication, please contact your hosting company or ISP.
   • Click More Settings.
   • Navigate to the Outgoing Server tab
   • Select the My Outgoing Server requires SMTP Authentication checkbox.
   • Click OK.
9. Click Next.
10. Click Finish.

With POP3, your mail is saved in a mailbox on the remote server until you check your mail. When you check your mail, all of the mail is downloaded to your computer and is no longer maintained on the server. If you use POP3 and are traveling or checking your mail from multiple locations, you will not be able to view any of your old mail because the messages only exist on the computer on which you originally received your mail. NOTE: If you have enabled Outlook to keep messages on the server, you will be able to access your messages and folders from any computer via the SmarterMail Web interface or your mobile device.

Follow these steps to create an Outlook 2010 POP3 or IMAP account:

1. In Outlook, go to File, Click the Info tab
2. Click Add Account
3. Click Manually configure server settings or additional server types radio button.
4. Click Next.
5. Click the Internet Email radio button.
6. Click Next.
7. Enter the following information:
   • Your Name:
   • Email address:
   • Incoming Server:
   • Outgoing Mail server:
   • User name:
   • Password:
8. Click Next.
9. If your mail server requires SMTP Authentication, follow these steps. If you are not sure if your mail server requires SMTP Authentication, please contact your hosting company or ISP.
   • Click on More Settings.
   • Navigate to Outgoing Server Tab
   • Check "My Outgoing Server requires SMTP Authentication".
   • Click OK.
10. Click Next.
11. Click Finish.

With POP3, your mail is saved in a mailbox on the remote server until you check your mail. When you check your mail, all of the mail is downloaded to your device and is no longer maintained on the server. If you use POP3 and are traveling or check your mail from multiple locations, you will not be able to view any of your old mail because the messages only exist on the device/computer on which you originally received your mail.

Follow these steps to create a POP3 connection to SmarterMail on an Apple iOS 4 device like the iPad, iPhone or iPod Touch:

1. On the iPhone, tap Settings.
2. Tap Mail, Contacts, Calendars.
3. Tap Add Account.
4. Tap Other.
5. Tap Add Mail Account.
6. Complete the Name, Address (email address), Password and Description fields.
7. Click Next.
8. Ensure POP is selected.
9. Enter your incoming mailserver information:
   • Hostname is generally mail.yourdomainname.com. If you aren't sure, contact your email hosting company
   • Username is your full email address
   • Password is the same password used to access webmail.
10. Enter your outgoing mail server information:
    • Hostname is generally mail.yourdomainname.com. If you aren't sure, contact your email hosting company
    • Username is your full email address
    • Password is the same password used to access webmail.
11. Tap Save.
12. The iPhone will attempt to establish an SSL connection to your POP and SMTP servers. If this succeeds, you will be done and can proceed to step 13. If this fails, you will see the prompt, "Do you want to try setting up the account without SSL?"
    • Tap No.
    • Tap Save.
    • When prompted, "This account may not be able to send or receive emails. Are you sure you want to save," tap Save.
13. Tap the account you just added (identified by your email address).
14. Scroll down and tap the SMTP button.
15. Select the server you just added, identified by the hostname from step 9.
16. Select OFF for Use SSL.
17. Select Password for Authentication
18. Select 25 for Server Port.
19. Tap the Done button to go back.
20. Tap your email address to go back.
21. Tap Advanced.
22. Scroll down to Incoming Settings.
23. Select OFF for Use SSL.
24. Select Password for Authentication.
25. Select 110 for Server Port.
26. Tap your email address to go back.
27. Tap Done to go back.
28. Tap the Home button.
29. Tap the Mail App to check your configuration.

Server Name: a.mx.webtivity.us 

Incoming

Port: 993

Connection Security: SSL/TLS 

Authentication Method: Normal Password

SMTP

Port: 465

Connection Security: SSL/TLS

Authentication Method: Normal Password

OR

Port: 587

Connection Security:STARTTLS

Authentication Method: Normal Password

IMAP

Port: 993

Servers:

a.mx.webtivity.us (216.86.147.121)

mail.webtivity.us

ipv4.a.mx.webtivity.us

If using TLS or SSL, the mail host must be a.mx.webtivity.us or a certificate error will be thrown on the clients mail client. 

POP

port: 110(TLS), or 995(SSL)

IMAP

port: 143(TLS), or 993(SSL)

SMTP

port: 25(TLS), 587(TLS), or 465(SSL)

Follow these steps to set up an IMAP account in Outlook 2003:

1. In Microsoft Outlook, click the Tools menu and select Email Accounts.
2. Click Add a new email account.
3. Click Next.
4. On the server type page, click IMAP.
5. Click Next.
6. On the email accounts page, fill out all of the necessary information. Be sure to provide the incoming and outgoing server.
7. Click More Settings.
8. Click the Outgoing Server tab. If your outgoing server requires SMTP authentication, select the appropriate checkbox.
9. Click Advanced tab.
10. If your server requires a secure connection, select the This server requires an encrypted connection (SSL) checkboxes.
11. Click OK.
12. Click Next.
13. Click Finish.

Follow these steps to set up Apple Mail to sync with SmarterMail via IMAP :

1. On your Mac, open System Preferences.
2. Click Internet Accounts.
3. Click Add Other Account...
4. Select Add a Mail account and click Create
5. Complete the display name, full email address and password fields.
6. Click Create.
7. Type the root URL to your SmarterMail webmail. For example, http://mail.example.com.
8. Click Next.
9. For the Incoming Mail Server options select the IMAP for account type. Complete the required filed : Incoming Mail Server, User name (full email address), and Password
10. Click Continue
11. If you receive an message stating "cannot sent your password securely to the server" click Continue
12. For the Outgoing Mail server options fill in the required files: Outloging Mail server and if you require SMTP authentication click Use Authentication and fill in with full email address and password
13. Click Continue
14. You will see an account summary page and now click Create

Mac Mail is now set up to send and receive emails using IMAP.

You can also download a copy of new e-mail messages and not delete items from the POP3 email server. This is useful if you check your POP3 email account from a number of computers or profiles. For example, you can download a copy of the messages on your work computer, and then on your home computer, you could download the messages and delete them from the POP3 server.

Follow these steps to set up POP on your Outlook account:

1. Open Microsoft Outlook 2003.
2. On the Tools menu, click Email accounts.
3. On the email accounts page, click Add new email account.
4. On the server type page, click POP3.
5. Click Next.
6. On the email accounts page, type in all the information requested, i.e., your name, email address, etc.
7. Click More Settings.
8. Click the Outgoing Server tab.
9. Select the My outgoing server (SMTP) requires authentication checkbox.
10. Click OK.
11. Click Next.
12. Click Finish.

• Users must have the Exchange ActiveSync (EAS) add-on if they want to sync their calendars and contacts with Windows 8. If this is not a concern, you can easily set up a standard POP or IMAP account in Windows 8 Mail.
• If you're setting up using EAS, SSL MUST be enabled for the mail domain. By default, Windows 8 Mail looks for a secure connection to the mail server when setting up an "Outlook" or "Exchange" account. Unlike IMAP, there isn't an option for bypassing the SSL connection until after the account is initially set up. IMAP can be set up either with, or without, SSL.

Setting up a SmarterMail account in Windows Mail 8 using IMAP

1. If you're setting up Windows 8 Mail for the first time, when you open the client you'll see the option to "Add your email accounts". Otherwise, simply bring up the Mail settings, click on Accounts and Add an Account.
2. As you're setting up an IMAP account, click on the Other Account (Connect) option.
3. Select IMAP and click Connect
4. If you have auto-discovery set up, you can simply add in your full email address and password, then click Connect.
5. If you don't have auto-discovery set up, click on the "Show more details" link
6. With the details expanded, you will have the ability to add a bit more detail for the account:
   • Email address - your full email address
   • Username - your FULL email address
   • Password - your email password
   • Incoming (IMAP) email server - the URL of your mail server (e.g., mail.domain.com)
   • Port - the default port you're using. Windows 8 Mail will automatically add in the default port for SSL and non-SSL IMAP connections. However, you can modify this if you're using an alternate port.
   • Incoming server requires SSL - check for requiring an SSL connection, uncheck if you do NOT want to use SSL.
   • Outgoing (SMTP) email server - the URL of your mail server (e.g., mail.domain.com)
   • Port - the default port you're using. Windows 8 Mail will automatically add in the default port for SSL and non-SSL SMTP connections. However, you can modify this if you're using an alternate port.
   • outgoing server requires SSL - check for requiring an SSL connection, uncheck if you do NOT want to use SSL.
   • Outgoing server requires authentication - check if you're using SMTP authentication for sending email.
   • Use the same username and password to send and receive email - check if your full email address is required for both sending and receiving email. If NOT, uncheck and add in information as needed.
7. Click Connect

It may take a few seconds but your account should come up and start syncing your mail. Remember, IMAP is only for syncing email, NOT calendars or contacts. After everything syncs up, your Windows 8 Mail client will begin working.